Titan Roofing (“Titan Roofing,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, contacting us, or using our services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

Information We Collect

Information You Voluntarily Provide

We may collect personal information that you provide through:

  • Contact forms
  • Estimate request forms
  • Employment applications
  • Phone calls, emails, or text messages
  • Newsletter or marketing sign-ups

This information may include:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Property address
  • Company name
  • Information about your roofing project
  • Employment and resume information (for job applicants)

Information Automatically Collected

When you visit our website, we may automatically collect certain information, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referral sources
  • Website interaction data

This information helps us improve website performance and user experience.

How We Use Your Information

We may use the information we collect to:

  • Respond to inquiries and service requests
  • Schedule inspections and estimates
  • Provide roofing services
  • Process employment applications
  • Improve our website and customer experience
  • Communicate project updates
  • Send promotional communications (where permitted by law)
  • Analyze website traffic and marketing performance
  • Comply with legal obligations

Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Analyze website traffic
  • Measure marketing effectiveness
  • Support advertising and remarketing campaigns

You can adjust your browser settings to refuse cookies; however, some website features may not function properly.

Third-Party Services

We may use trusted third-party providers to help operate our business and website, including:

  • Website hosting providers
  • Analytics platforms (such as Google Analytics)
  • Advertising platforms (such as Google Ads and Meta Ads)
  • CRM and customer management systems
  • Email marketing services

These providers may have access to information necessary to perform their services but are not permitted to use it for unrelated purposes.

Text Messaging Communications

If you provide your mobile phone number, Titan Roofing may contact you regarding:

  • Appointment confirmations
  • Project updates
  • Service-related communications
  • Customer support

Message and data rates may apply.

You may opt out of marketing text messages at any time by replying STOP.

Sharing of Information

Titan Roofing does not sell personal information.

We may share information:

  • With service providers who assist our operations
  • With insurance carriers, manufacturers, subcontractors, or consultants involved in your project
  • When required by law, court order, or governmental request
  • To protect our legal rights, safety, and property

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or storage system can be guaranteed to be 100% secure.

Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including:

  • Access to information we maintain about you
  • Correction of inaccurate information
  • Deletion of personal information
  • Restriction of certain uses of personal information
  • Opting out of marketing communications

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review their privacy policies.

Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated Effective Date.

Your continued use of our website following any updates constitutes acceptance of the revised policy.

Contact Information

Titan Roofing
200 Tapley Street
Springfield, MA 01104
Phone: (800) 929-0413
Website: TitanRoofing.com